There are no refunds or rend reductions made for any reason including and not limited to:
We fully encourage our guests to obtain outside vacation insurance in case any such emergencies arise.
Check in and out times are strictly enforced so that our cleaning and maintenance staff have adequate time to prepare the property for your stay and for the next guest. Open dates before or after your stay may be used for other periodic maintenance scheduled. In case of an event that requires you to be in your accommodations before 4pm please contact us so that we may assess your particular situation. The only way to guarantee early arrival is to book the property for the night before your stay.
We are excited for your visit to our properties! Below are common questions asked by our guests before and during their stay. Please feel free to call or email us at any time to clarify or ask further questions.
You should bring:
We do not replenish items during your stay such as toilet paper, trash bags, paper towels, bath soap, clean towels or bedding, etc. Please plan accordingly.
You may also want to bring:
We do not charge for children under 3 years old as additional guests; however, these children do count toward the maximum occupancy of the property. You must include the names and ages of all guests on the rental agreement.
Each property has its own rate plan depending on time and date of rental. Please see the rates page or individual property pages for that information. Our additional fees include:
Cancellation Fee – We charge a $100 Cancellation Fee +3.5% Credit Card Return Fee any time you cancel a booking. (Please check our cancellation policy for all information regarding cancellation fees.)
We will make every reasonable effort to find and return any items left by you. Please understand, if the next guests have arrived at the property we will not be able to search the property for your belonging and will wait until those guests leave. We do not have a storage facility for lost articles and will only keep them for 14 days after your stay.
We will charge you for shipping of your items if found or hold them for you if you want to retrieve them.
We allow other booking agencies in the area to book our properties based on the fee rate we have set. Other companies may charge additional fees for booking fees, damage insurance, additional credit card fees, etc. Should you choose to book with other companies please be sure you compare all fees for each company.